Gamble Responsibly

Our Commitment

Novatrix SRL, operating the online gaming platform accessible at zoome-casino.co, is formally committed to the promotion of responsible gambling practices across all aspects of its operations. It is recognized by the company that participation in gambling activities carries inherent risks, and that a minority of individuals may develop patterns of behavior that are detrimental to their personal, financial, and social well-being. Accordingly, a comprehensive responsible gaming framework has been established and is maintained by Novatrix SRL in accordance with applicable regulatory standards and industry best practices. All personnel engaged in the provision of services are required to adhere to the principles outlined within this policy. The protection of vulnerable individuals, including minors and persons exhibiting signs of problem gambling, is treated as a matter of paramount operational priority. Access to gaming services is extended exclusively to individuals who have attained the age of majority as defined by their jurisdiction of residence, and measures are continuously implemented to prevent unauthorized access by underage individuals.

Risk Indicators

The following behavioral indicators have been identified as potential signs of problematic gambling conduct. Players are encouraged to conduct honest self-assessment in relation to the criteria listed below:

• Persistent and repeated attempts to recover financial losses through continued or escalated gambling activity, commonly referred to as "chasing losses," which may result in compounding financial harm.
• A demonstrable pattern of allocating funds designated for essential expenditures — including but not limited to housing costs, utility payments, food provision, and debt obligations — toward gambling activities.
• Increasing difficulty in ceasing gambling sessions at a predetermined time or financial threshold, accompanied by a diminished capacity to exercise voluntary self-restraint.
• Recurring feelings of anxiety, irritability, or emotional distress when access to gambling activities is restricted or unavailable, including during periods of enforced abstinence.
• Systematic concealment of gambling behavior, financial losses, or the extent of gaming activity from family members, close associates, or financial advisors.
• Progressive neglect of occupational responsibilities, familial obligations, or social engagements as a direct consequence of time and resources devoted to gambling activity.

Self-Ban Options

Novatrix SRL provides a structured framework of voluntary exclusion and account limitation mechanisms, through which registered account holders may exercise formal restrictions upon their own gaming activity. The following protocols are available upon formal request submitted to the responsible gaming department:

Voluntary Self-Exclusion: A registered account holder may request the imposition of a self-exclusion period, during which access to all gaming services provided through zoome-casino.co shall be suspended. Self-exclusion periods may be configured for durations of thirty days, ninety days, six months, twelve months, or on a permanent basis. Upon activation of a self-exclusion measure, all promotional communications directed to the affected account shall be ceased, and re-registration shall not be permitted prior to the expiration of the designated exclusion period.

Temporary Account Suspension: A temporary suspension of account access may be formally requested by a registered user who requires a defined period of abstinence without initiating a full self-exclusion procedure. Such suspensions are applied immediately upon receipt of a confirmed request and remain in effect for the duration specified by the account holder at the time of the request.

Account Closure: Permanent closure of a registered account may be initiated at any time by the account holder. Upon the formal processing of a closure request, access to the account shall be permanently revoked, and all associated promotional entitlements shall be forfeited in accordance with the applicable terms and conditions.

Gaming Limits

A suite of financial and temporal limitation instruments is made available to all registered account holders through the account management interface. These mechanisms are designed to afford individuals a structured means of managing their gaming activity within personally defined boundaries. The following limitation types are supported:

Deposit Limits: Account holders may establish maximum deposit thresholds applicable on a daily, weekly, or monthly basis. Once a deposit limit has been set and confirmed, any request to increase the designated threshold shall be subject to a mandatory cooling-off period prior to implementation. Reductions to existing deposit limits are applied immediately upon confirmation.

Loss Limits: A loss limit may be configured to define the maximum monetary amount that an account holder consents to lose within a specified time period. Upon reaching the designated loss threshold, further wagering activity shall be automatically suspended until the commencement of the next applicable period.

Session Time Limits: Account holders may establish maximum session duration parameters, following the expiration of which the active gaming session shall be automatically terminated. Periodic reminder notifications may also be configured to alert the user to the duration of active gameplay at defined intervals.

Wager Limits: Maximum individual wager amounts may be defined by the account holder in order to restrict the monetary value of any single betting transaction processed through the account.

Reality Check Notifications: Automated alerts may be configured to appear at regular intervals during an active session, providing the account holder with a summary of elapsed time and net financial activity recorded during the session in question.

Getting Help

Professional assistance is available to individuals who believe that their gambling behavior has become, or is at risk of becoming, harmful. Engagement with professional support services is strongly encouraged in cases where the behavioral indicators described within this policy have been identified as applicable. The following categories of support are widely accessible:

Counseling and Psychological Support: Confidential counseling services specializing in gambling-related harm are provided by qualified mental health professionals and certified addiction counselors. Such services may be accessed on an individual basis or as part of a structured therapeutic program. Referral to appropriate counseling services may be requested by contacting the responsible gaming department.

Support Groups: Peer-led support groups for individuals affected by problem gambling, as well as for family members and close associates of affected persons, are available in numerous jurisdictions. Participation in such groups is voluntary and confidential in nature.

Financial Counseling: Specialist financial counseling services are available to assist individuals in managing debt obligations and financial difficulties arising from gambling-related harm. Assessment and guidance regarding debt restructuring and financial recovery planning may be obtained through accredited financial advisory organizations.

Crisis Intervention: Immediate crisis support services are accessible to individuals experiencing acute distress or psychological crisis as a consequence of gambling-related difficulties. Such services operate continuously and are accessible without prior appointment or registration.

Novatrix SRL maintains a policy of facilitating access to appropriate support resources upon request. Account holders and third parties are invited to contact the responsible gaming department for guidance regarding the identification of suitable assistance services available within their respective jurisdictions.

Get in Touch

All inquiries pertaining to responsible gaming policies, voluntary limitation mechanisms, self-exclusion procedures, or the identification of professional support resources should be directed to the dedicated responsible gaming department of Novatrix SRL. Correspondence shall be handled in a confidential and expeditious manner by qualified personnel. Responsible gaming inquiries may be submitted to the following contact address: [email protected]